Terms and Conditions
What are the Pricing Policies for this store?
Here at Allthingsanime.com we do try to match prices with all other
Internet based sellers, we cannot do so for limited-availability items, such as
preorder items. If the item in question is not physically in stock and available
at the store to be matched, we regret that we cannot match prices. Finally, in
cases where Allthingsanime.com shipping rates is significantly less than
the store to be matched, we may be unable to match the price. Please compare
both prices including shipping rate to determine which is the best value for
you.
What steps does this company take to ensure Customer Privacy
and Security?
Allthingsanime.com. has a very strict policy of
not releasing personal information including name, address, email address, etc.,
to anyone outside our organization. Be assured, we will not sell your name or
address information to anyone without your prior consent. All information
gathered during your visit with us, either on the phone or on our web site, is
for tracking and internal marketing purposes only. Your information will be kept
confidential at Allthingsanime.com. We believe in protecting
our customers' rights to privacy. For more information, please see our
privacy
policy here.
What shipping / delivery options are available?
All orders are shipped USPS First Class or Priority Mail.
Most items ship within 24 hours of the time the order is received. There are
times, however, because of circumstances beyond our control, when orders may be
delayed.
By law, we must charge sales tax where applicable. Currently, that means within
the state of Colorado. Generally, we accept orders from the U.S. and its
territories and Canada only.
US Mail is available to APO, FPO, and SPO addresses. Further, we ship to PO
boxes via US Mail only if this address matches the credit card billing address.
Customers requiring US Mail service where a signature or order delivery
confirmation cannot be acquired assume all liability for misdirected delivery,
damage claims, and payment for the order. Orders may require verification of
delivery address, so please provide a daytime phone number.
Damages in shipment must be reported to
the delivery person at the time of delivery. A shipment that has been accepted
will be assumed to be in good condition. Refused shipments may be charged a
service fee and/or a restocking fee as well as shipping charges. Other services
such as re-routes, hold for pickup, etc., may incur additional charges. For
additional information on fees or waivers of fees associated with returned
items, see the Returns & Exchanges Policy. There may be times when an advertised item is
sold out or in very short supply. Manufacturers, distributors, etc., cannot
always predict supply and demand figures. Delivery dates may depend on suppliers
and, therefore, lie beyond our control. We will do our best to always have every
item in stock and to notify you if an item you have ordered has become sold out
or in short supply. Pictures of items in all of our advertising (print or web)
are typically accurate, but because manufacturers do not always notify us of
changes, the actual products shipped may vary slightly. Occasionally, we may
ship items from multiple warehouse locations; therefore, your order may
sometimes take additional time to complete.
How can I place an order without using my credit card?
We accept PayPal for payment, through PayPal you can pay
via your PayPal account, checking account or credit cards.
How does this company handle International Orders?
We accept orders from the U.S., U.S. Territories, Canada and many other
countries, if your country accepts PayPal most likely we ship there.
How do I cancel an order?
To cancel an order, you must contact our customer service
department either by e-mail (service@allthingsanime.com) or via telephone
(866-406-3249), prior to the item shipping. If item has been received,
please see our return policy.
Returns
Allthingsanime.com stands by its products, and if anything
we sell you is defective or has a problem, we're willing to send you a
replacement or take the item back for a refund. However, items must be new and
in sellable condition. Shrink-wrapped items (CD-ROMs, DVDs, videos, etc.) must
be in shrink-wrapped form and unopened. In the case of buying CD-ROM anime
games for Windows, please verify that the games work with the OS you're (some
older games don't work with Windows 2000/XP, for example).
Returns & Exchanges Policy
Before returning a defective or incorrect product to Allthingsanime.com, a customer is required to obtain a "Return Merchandise
Authorization (RMA)" number. This number must be printed on the shipping label
on the outside of the returned package in order for the return and exchange to
be processed in a timely manner. Returns cannot be accepted without prior
authorization and an RMA number which can easily be obtained by calling the
Customer Support Department at (866) 406-3249. Once an RMA number is issued, it is
valid for 10 calendar days; the product being returned must be received by Allthingsanime.com
within the return period specified on the
invoice or within 15 calendar days of the original invoice date (whichever is
shorter) and within 10 days of the RMA. The time period specified on the invoice
is the time used for determining the extent of the applicable return period for
each product. Return authorizations will not be issued after a stated return
period has expired. Arrangements are easy if a customer follows the simple
guidelines outlined here.
Be aware that returns (for exchange or refund) must be completed within 15
calendar days of the original purchase. If any product arrives in
damaged condition, the customer should call the Allthingsanime.com Customer Support Department at
(866) 406-3249 within 5 days of receiving the
shipment for assistance in arranging for an exchange or refund. Generally, customers have 15 days from the date of the
invoice to complete the process of contacting us, obtaining authorization for a
return, and shipping the product back to us.
The following steps outline what you can do to ensure that you get your exchange
or refund as quickly as possible from Allthingsanime.com:
1. Call the Customer Support Department at (866) 406-3279 or send an e-mail to
service@allthingsanime.com; give them the following information:
a) Invoice number (the number in the upper left corner of your invoice/receipt
which was sent with your purchase). If you cannot locate this number, then give
them the name to which the order was shipped.
b) The date on the invoice
c) The product name and catalog number.
d) A description of the product purchased and the problem encountered.
2. Once an RMA is issued, securely package and return your product to Allthingsanime.com. via your choice of carrier.
a) Pack the product to be returned, along with all of the originally shipped
materials, in a manner that protects them from damage during shipping. Allthingsanime.com. will not give a refund or an exchange for items damaged
in return shipping. The best way to ensure protection from physical damage is to
use the original shipping container and packing materials in which the product
arrived to you. We rely on
our customers to take proper care of returned merchandise. Once a customer
receives a shipment, the product is the customer's responsibility until it
arrives back in the possession of Allthingsanime.com. In some
cases, damage to well packed items may occur while in the possession of a
carrier. The customer is responsible for filing claims with the carrier for
reimbursement of damages that occur while a package is being returned to us from
the customer. At the customer's request, we may hold the package, pending
inspection by the carrier, for a period up to 15 days. After 15 days, the item
will be discarded, returned to the customer at the customer's expense, or
donated to a local charity if usable. If a customer fails to make arrangements
with the carrier within 15 days, the customer will be responsible for arranging
transportation for return of a damaged item to the customer's location.
Reputable carriers typically resolve such matters within a few days, so we
advise our customers to select a return carrier with a good track record.
b) Include all retail boxes, materials, and manuals if applicable and parts that came with the product. Do not write on any retail box or
materials. Defacing the manufacturer's packaging may void a refund or exchange.
Items returned that have had the UPC code removed from the packaging are not be
eligible for refund or exchange. All authorized returns must be 100% complete
and sellable as new to be eligible for a refund or exchange for different
product. This includes the original manufacturer's packaging, manuals, blank
warranty cards, and accessories provided by the manufacturer. Retail packaging,
manuals, and warranty cards that have been defaced, or have been written on,
will disqualify the product for refund. (Orders that arrive to the customer with
missing items or kits received by the customer that have accessories missing
must be reported within 5 working days of receipt as noted above.) We reserve
the right to measure and weigh an exact duplicate of the packed order (measured
against the carrier's weight specifications for the shipment) and to take an
inventory count in order to determine the validity of claims that any items were
missing from an order that has been invoiced by Allthingsanime.com and received by a customer. We may not assume responsibility for missing
items reported beyond 5 business days from the date the package was delivered.
We highly recommend that customers examine the received items against the copy
of the bill of landing or a copy of the invoice immediately upon receipt to
ensure that no errors occurred.
c) The RMA number must appear on the shipping label on the outside of the
shipping container. On the outside of the shipping label, write the RMA number
that you obtained from the Customer Support Department, your return address, and
the following address:
All Things Anime
1108 Scarlet Oak Drive.
Colorado Springs, CO 80906
If asked for a phone number on the shipping label, use: 866-406-3249.
The RMA number should NOT be written on the manufacturer's retail packaging.
Do not write on the manufacturer's packaging or on the
product with a permanent marker or pen as this may void the refund/exchange.
d) Take the packaged product to the U.S. Post Office, UPS, FedEx, or other
reputable carrier. Customers are responsible for shipping charges and risk of
loss on all return shipments. Allthingsanime.com assumes
responsibility for shipping charges and risk of loss for original shipments and
for exchange transaction shipments back to the customer. We highly recommend
that our customers use a reputable carrier with the capability of providing
proof of delivery (via trace numbers); Allthingsanime.com can
not be responsible for lost products or products delivered to any location other
than the one we specify when issuing an RMA number (i.e., the address above), so
please take care to write the address correctly and legibly. We further strongly
recommend that our customers fully insure all returns, including defective items
being returned for exchange or refund. Allthingsanime.com
cannot be responsible for products that are damaged or defaced while in the
customer's possession or in transit back to us. Damaged and defaced products are
not eligible for refund or exchange even if the product was defective upon
delivery to a customer because additional damage or defacement can make it
impossible for us to determine that a defect was present before the product was
received by the customer.
e) Please note that items returned for refund or exchange which are shipped
collect (COD) to us will not be accepted. They will be refused and returned to
the customer at the customer's expense.
f) In most cases, after following these steps, you should receive your
replacement, exchange, or refund within seven days.
Special Notes to Customers
If a product appears to be obviously damaged when it arrives
at a customer's location, it is best if the customer refuses delivery and then
contacts the Allthingsanime.com Customer Support Department at
866-406-3249 so that we can make arrangements for the carrier to return the
damaged product to us. This procedure allows us to more quickly replace damaged
products without further inconvenience to the customer and to expedite a claim
for damages with the carrier. We will arrange for replacement with an identical
order to the customer upon confirmation by the carrier that the package is being
returned to us. If a customer chooses to accept a package in a damaged
condition, the customer should insist that the carrier note in the delivery
record that the package appeared damaged when it was received. The customer MUST
notify us of the damage within 5 business days of receiving the product,
otherwise our normal return policy and current manufacturer's restrictions will
override any claim for damage.
Opened software cannot be returned for refund or exchange. Customers are
responsible for determining the compatibility of specific software with their
systems prior to placing an order for software. Further, customers are
responsible for determining that the product received is the product that was
ordered prior to opening the software package. Compatibility issues should be
researched with the manufacturer of the system (hardware) and the creator of the
operating system as well as the producer of the software being bought prior to
purchase. Defective software is eligible for replacement only.
Restocking Fee Guidelines
1. No fees apply if:
a) The product arrives at our location within 15 calendar days of the invoice
date AND within 10 calendar days of the return authorization date AND
b) The product is being exchanged for a product valued at no less than half the
price of the product being returned - OR - the returned product has been
determined by the Customer Support Personnel to be defective.
If you have questions about these policies
Allthingsanime.com strives to provide clear and
reasonable policies for meeting the needs of our customers. If, for any reason,
you have questions about these policies, feel free to call us at 866-406-3249 or
send e-mail to us at service@allthingsanime.com so that our Customer Support Team
can address your specific concerns. Thank you for shopping at Allthingsanime.com. where you'll find
all things anime.:)
Disclaimers & Limitation of Liability
All trademarks are registered trademarks of their respective
companies. Allthingsanime.com is not responsible for any
misrepresentation of any product by any manufacturer or any public or political
involvement of any manufacturer, distributor, partner, employee, or agent. All
descriptions, policies, and statements contained in this document or provided by
our employees are as accurate as possible; however, our industry is extremely
dynamic - it changes very rapidly. Therefore, we must reserve the right to make
changes as needed without prior notice. We also reserve the right to refuse any
sale for any reason. In the event that one or more of the policies contained
herein may be found to be unenforceable, it shall not affect any other policy.
All content of our printed or electronic media materials are owned by Allthingsanime.com, and any unauthorized reproduction or use may be in
violation of certain laws. All merchandise is sold in good faith to be as
described. Allthingsanime.com makes no warranties, expressed
or implied, as to the fitness of any item for any particular purpose. Allthingsanime.com
will not be responsible for any accidental,
consequential, or any other special damages which may occur even if Allthingsanime.com
or any of its employees or agents are made aware of
such damages or the possibility of damages.
We work very hard to make sure that all of our advertisements, sales people, and
technical support people are accurate. Likewise, we work very hard to make sure
all content of our websites are accurate. Of course, we are humans and might
make a mistake once in a while. Allthingsanime.com cannot be
held responsible for inadvertent typographical or verbal errors or omissions. Be
assured that we
will do everything we can to correct any mistakes we make.
While enormous efforts have been taken to ensure complete security and safety of
all information and products, Allthingsanime.com cannot be
responsible for any damages resulting from server attack, hack, or virus, be it
against our server(s) or those of any of our manufacturing or distributing
partners. In no event will Allthingsanime.com be responsible
for any amount which exceeds the amount paid by the customer for an item at
issue. Some states do not allow limitation of such damages, so this limitation
may not apply or may vary from state to state. In no event will any of Allthingsanime.coms' employees, officers, or other representatives be
responsible for any claims whatsoever made against Allthingsanime.com. Concerning Credit Card Fraud: by submitting an order, you are
stating that you are the cardholder of the credit card and that the charge is
authorized. We take credit card fraud seriously and report all instances of
abuse to legal authorities and to the card owner.